Contact
Signal us like an internal tools team
We respond like a documentation crew: precise subject lines, linked repro steps, and no fake severity escalations.
Docs feedback / bug report
Tell us which page, which cohort exercise, and what you expected versus what happened. Attachments can be sent after we reply—this form stays lightweight.
Support tiers
Free
- Documentation fixes triaged weekly
- Public issue templates only
- No SLA on response time
Paid
- Named customer success lead
- 48-hour first response on business days (KST)
- Escalation path to program director for curriculum defects
Repository
Issues and discussions for template releases live alongside the public playbooks repo. Include reproduction steps when filing bugs.
github.com/northstar-retention-lab/playbooksCommunity channels
- Slack (invite only): welcome@systemofreason.one
- Discord (read-only mirror): request link via email
- Forum digest: bundled with paid newsletter tier; see homepage gate for details.
Map placeholder: Gangnam district service corridor. Onsite visits by appointment only; most sessions remain remote.